Unraveling The Communication Puzzle!
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The Instructor

Ken is a dynamic and enthusiastic speaker that will motivate you to action. Not only does he believe in having fun, you will also walk away with knowledge and skills you can use today.

Ken has been a National Director of Sales Training for Nextel and NTT/Verio, which means he is very familiar with sales and selling to top executives. He has been in field sales for 20+ years selling a variety of products and services.

He has facilitated high level meetings and working groups due to his ability to relate to diverse personalities and styles of individuals.

Consulted with numerous organizations to identify and solve interpersonal communication and sales issues. Worked with companies and individuals to help them communicate more effectively

Conducted hundreds of sales classes with excellent results.

?The most informed, pumped up group I?ve seen, they hit the ground running the first day after training with the skills and knowledge to get appointments quickly. Ken's class is a major success" - Gary, General Manager

Developed and implemented sales training programs for four national telecommunications and Internet companies.

Developed and implemented indirect channel distribution sales training. "The morning after the sales class each and every one of my sales reps took time to comment to me on what a fine class Ken had presented. Many of these people have been to seminars given by Motorola, Xerox, Dale Carnegie and others. Each one stated this ranked among the best presentations they had ever attended. Ken can have an audience with my sales team anytime". Terry VP Indirect distribution company in St. Louis.


The Instructor  


Tips
Building Relationships
Building a better relationship with business associates, love ones, family and friends requires a little thought and a little work. The key is to not expect them to adapt or relate to you but rather you adapt and relate to them. First determine what or when they might do something that bothers you. Then establish what mood you were in and why you think it bothered you. Lastly adapt to their communication Style and see if you cannot at least maintain the dialog. If you recognize those traits that can set you off then you can off-set your reactions and allow the communication to continue. Remember, you have two ears and one mouth so you should be listening twice as much as you are talking and that is active listening. If you do you may be surprised at how much more people enjoy being around you.

Sales:
Match your rate of speech with your prospect. If they are talking fast then speed your speech up to get close to theirs. If they are talking slow then slow down and take your time. You must be prepared for your sales call and know your material so you can answer questions and adjust your rate of speech. If you are a slow talker and do not know your material, speeding up your speech will be difficult and you may sound like an idiot. So know your material but don’t spill all your knowledge just use it to adjust your rate of speech.